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Privacy and cookie statement

We are committed to protecting and respecting your privacy.

This privacy statement and any other documents referred to on it) sets out the basis on which any personal data (as defined in the Data Protection Acts 1988 and 2003 (as amended)) we collect from you or that you provide to us (Data) and other information will be processed by us.

Please read the following carefully to understand our treatment and use of data.

For the purpose of the Acts, the data controller is ReachOut Ireland Limited with registered company number 468720 of 25-28 North Wall Quay, Dublin 1 (Inspire).

Information we may collect from you

We may collect and process the following data about you:

the time and date of your visit;

details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; information that you provide by filling in forms on our site.

This includes information provided posting material on our site, requesting information from us or submitting comments. We may also ask you for information if you report a problem with our site; and if you contact us, we may keep a record of that correspondence.

When you access our site, your computer’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on the use of our site. This information may be used to help us to improve our site and the services we offer.

We may disclose your data and other information to third parties including the Garda Síochána in certain circumstances and your use of this site indicates your consent to this disclosure.

Where suicidal intent is expressed on the site, to ensure the safety of a user, we may provide the IP address and email address of a user in accordance with our crisis response guidelines and the Data Protections Acts 1988-2003 to a third party.

Our site uses cookies

A cookie is a small text file that is generated by our site, sent to a user’s browser and stored on the hard drive of the user’s computer.  The purpose of cookies is to store information relating to users of our site.

Cookies store user information including IP addresses, navigational data and user preferences.

Our site uses session cookies that are stored temporarily on a user’s computer and are not retained when the user ends the session and persistent cookies that are stored on a user’s computer until they expire or until the user deletes the cookie.

Persistent cookies collect identifying information about the user, such as internet surfing behaviour or user preferences for our site. Some browsers do not support cookies and other browsers provide a way to turn off cookie functionality by changing the settings on the browser.

Turning off cookie functionality on your browser may affect your ability to access and/or use certain parts of our site.

Our site will issue cookies unless you adjust your browser setting to refuse cookies.

We use Google Analytics Advertising Feature to find out a bit more about our users. You can opt out of this at anytime using this link from Google.

Where we store your data

Your data may be stored and transferred within the European Economic Area (EEA) or transferred to, and stored in, countries outside the EEA.

Those countries may not provide an adequate level of protection in relation to processing your data.

Your data may also be processed by staff operating outside the EEA who work for us.

Such staff may be engaged in activities that include provision of support services. By submitting your data, you agree to this transfer, storing and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Security of data

We are committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your data from unauthorised access and use.

As effective as modern security practices are, no physical or electronic security system is entirely secure.

We cannot guarantee the complete security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

We have implemented strict internal guidelines to ensure that your privacy is safeguarded at every level of our organisation. We will continue to revise policies and implement additional security features as new technologies become available.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.

The transmission of information via the internet is not completely secure.  Although we will do our best to protect your data, we cannot guarantee the security of your Data transmitted to our Site.

Any transmission of data is at your own risk.  Once we receive your data, we use appropriate security measures to seek to prevent unauthorised access.

Uses made of your data and other information

We use your data and other information that we hold to:

ensure that content from our site is presented in the most effective manner for you and for your computer;send you information relating to our services which may be of interest to you.

We will not disclose your data to third parties for marketing purposes without your consent.

allow you to participate in interactive features of our service, when you choose to do so; and notify you about changes to our service.

We may provide other members of our group with aggregate statistical information about our users.

Disclosure of your data and other information

We may disclose your data and other information to any member of our group.

We may disclose your data and other information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets;
  • if ReachOut Ireland Ltd or substantially all of its assets are acquired by a third party, in which case your data held by it may be one of the transferred assets;
  • if we are under a duty to disclose or share your Data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [] and other agreements, or to protect the rights, property, or safety of ReachOut Ireland, our staff or volunteers, or others;
  • if we believe there is a serious and imminent threat to the life, health or safety of yourself or another person; or
    to investigate or report on activity which we believe on reasonable grounds to be unlawful.

Links to other sites

Our site may, from time to time, contain links to other websites.  If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.

You may request in writing copies of your data held by us as data controller. We will provide you with a copy of the data held by us as soon as practicable and in any event not more than 40 days after the request in writing.  There may be a charge to access your data.  We may also request proof of identification to verify your access request.

All requests should be addressed to our Data Protection Compliance Officer at 36 Waterloo Road, Ballsbridge, Dublin 4, or email

We endeavour to keep your data accurate, complete and up to date. If your data that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant data as you request and notify you within 40 days of your request that the relevant action has been taken.

All requests should be addressed to our data Protection Compliance Officer at 36 Waterloo Road, Ballsbridge, Dublin 4, or email

Changes to our privacy statement

We reserve the right to change this privacy statement from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it.

By continuing to use our site after we post any such changes, you accept and agree to this privacy statement as modified.

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