Frequently asked questions

Is ReachOut.com confidential?

Yes it is. ReachOut.com is your space and you can use it the way you need. Visiting the site you don’t need to provide any information that personally identifies you. However if you’d like to comment or post we’ll ask you for your name and email. We only use this information for our own research and don’t share it with advertisers or other organisations without your consent.

Because protecting your privacy is very important to us, we have established a privacy policy that safeguards personal information about you, information about your session in the site, your email address, and how we manage exceptional circumstances that may require action on our part.

Who funds ReachOut.com?

We receive financial and in-kind support from leading Irish corporations, Trusts & Foundations as well as from individual donors and fundraising events.

Does ReachOut.com provide counselling?

ReachOut.com doesn’t provide online counselling. Our primary emphasis is on using the internet to create a supportive space in which young people feel inspired to find the information they need when they need it.

What if I need to talk to someone now?

If you need to talk to someone call Childline (Helpline PHONE: 1800 66 66 66) or the Samaritans (PHONE: 116 123) for confidential, non-judgemental support 24 hours a day. No matter what problems you’re facing or where you are, there will be someone available to offer you support.

Childline is 24-hour service for children and young people up to 18 years of age open 365 days a year. Calls to Childline are confidential and they don’t have caller ID or trace any calls. It won’t cost you anything to call Childline and their number won’t show up on the phone bill.

Samaritans is a confidential emotional support service for anyone in Ireland. The service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide. You can talk to Samaritans at any time of the day or night.